• Are you looking to improve your
• Do you want to understand in-store
• Not sure if traffic counting is enough?
As global experts in providing customer behavior solutions, we don't just give you the numbers - we work with you to help you understand and use your data.
Traffic is only a part of the picture, so we'll work with you to add relevant measures to give clear insights in to what's happening across your chain.
From understanding the customer journey to improving store layout or long lines, we'll show you where there are opportunities for improvement and how small changes can make a huge difference to your business...in fact, we'll give you a dedicated account manager to continually monitor your performance with you!
So, what else makes us different?
✔ Expert Analytics team to guide you through your data
✔ Your own dedicated Account Manager
✔ Quarterly review meetings
✔ Non-proprietary hardware solutions
✔ 24/7/365 Customer Service
✔ Guaranteed 95% accuracy for the lifetime of your contract
We know that one size doesn't fit all, so we'd love to discuss your current situation and advise on the best solution. Why not request a complimentary review for your business using the form.
Not happy with your current supplier?
Take advantage of our Easy Technology Transfer! If you're currently working with another supplier but want to receive an enhanced service, we'll take over your contract* with no loss of data.
International stationery brand, Paperchase, were interested in having video evidence to support their in-store design.
Traditionally the stores would have the POS at the front of the store, however newer format stores were positioned to the back. Prior to rolling out any strategic changes across the chain, the team wanted to understand the customer journey and find the best positioning for an improved customer experience,
Discreet cameras were installed to anonymously capture customer behavior in the stores to understand:
- how shoppers navigate each store
- how much of the merchandise customers walk past
- hot spots and barriers to movement
- why shoppers leave the store without purchasing
After comparing the two POS locations, analysis showed that just 33% of shoppers visited the entire store with the POS located at the front, compared to 43% when the POS was located at the back.
"THE RESULTS HAVE FUNDAMENTALLY CHANGED THE WAY WE LAY OUT OUR STORES"
Simon Howes, Director of Retail & HR